WorldHost® Training Services

WorldHost Training Services would like to take this opportunity to thank all of our tourism industry colleagues for helping to make the Vancouver 2010 Olympic and Paralympic Winter Games the most hospitable Winter Games in history!

Together British Columbia’s tourism industry successfully welcomed the world and delivered extraordinary customer service to the hundreds of thousands of visitors that travelled to our province. It was evident that the professionals and volunteers on the frontline truly made an impact on the Winter Games and infused them with a welcoming and accommodating spirit, thus setting a new standard for world-class Canadian hospitality. The success of our efforts is now being recognized by future host destinations as organizers of London 2012 and Sochi 2014 look to adopt our proven customer service training programs to ready their own tourism sectors for their future hosting endeavours.

We encourage you to build upon the learnings and momentum gained from the Winter Games to now reach for even greater heights in the delivery of superlative customer service. Recognizing that training is the best way to ensure that your staff is fully equipped to meet the unique needs of all customers, now is the time to participate in WorldHost training to reinforce key service skills and address any gaps in the way your staff responds to customers with disabilities or those from other cultures.

The busy summer season is quickly approaching and it will be crucial to ensure the service visitors receive upon arrival and throughout the length of their stay is a memorable one. Sign up your team today for one of eight WorldHost full or half-day workshops, or allow us to customize a training program tailored to the specific needs of your business

For more information contact WorldHost Training Services at 250-387-1711 or worldhost@gov.bc.ca.